E-Commerce Form Templates
Product returns, wholesale orders, warranty claims, and customer review forms for online stores.
7 templates found
Product Return/Exchange Request
Reduce return friction with guided reason collection, instant RMA generation, and refund options
Wholesale Order Form
Qualify wholesale buyers with volume requirements, delivery schedules, and credit terms
Product Review Form
Boost conversions with verified reviews, photo uploads, and star rating collection
Gift Registry Form
Drive gift sales with curated registries, wish list management, and purchase tracking
Custom Product Order
Sell custom products with design specifications, material choices, and personalization options
Supplier/Vendor Application
Vet suppliers with business credentials, product catalogs, and compliance certifications
Warranty Claim Form
Resolve warranty claims faster with product verification, issue diagnosis, and proof uploads
Most store builders handle the checkout and stop there. Everything after the sale, like returns, warranty claims, wholesale inquiries, and custom order requests, tends to happen over email, which means retyping order numbers and chasing missing details. This category holds seven ecommerce forms built for that post-purchase work. Each one arrives with sensible fields already in place, from a 9-field product review form to a 14-field supplier application, and every field, label, and option is editable before you share it.
Returns and warranty claims that skip the email thread
A return handled by email is a scavenger hunt. The first message is missing the order number, the second is missing the reason, and by the third you still don't know whether the customer wants a refund or an exchange. The Product Return/Exchange Request template replaces that thread with 11 fields that collect everything in one pass: order details, what went wrong, and what outcome the customer expects. Customers finish it in 3 to 5 minutes, and every submission lands complete, so your first reply can be a decision instead of a question.
The Warranty Claim Form works the same way for products that fail after the return window closes. Its 11 fields take 4 to 6 minutes and give you the purchase and defect details up front. One thing worth knowing before you customize it: Uplup doesn't store uploaded files, so if you want photos of a damaged item, add a field asking for a link to the image and customers can paste one from any shared drive.
The wholesale and B2B side of the same catalog
Two templates here serve buyers rather than shoppers. The Wholesale Order Form, available on the Pro plan, packs quantities, business details, and order specifics into 12 fields that a buyer completes in 5 to 8 minutes. That's short enough that a retailer placing a reorder won't abandon it, but thorough enough that you're not emailing back to ask for a resale certificate or a delivery window.
The Supplier/Vendor Application sits at the other end of the pipeline. It's the longest form in the category at 14 fields and 8 to 12 minutes, which is appropriate for a relationship where you're vetting the other party. It ships on the Business plan and gives you a consistent structure for comparing vendors, since every applicant answers the same questions in the same order. If you're getting supplier pitches as free-form emails today, this is the fastest upgrade in the whole category.
Custom orders, registries, and reviews round out the set
Not everything after checkout is a problem to solve. The Custom Product Order template, on the Pro plan, captures bespoke requests across 12 fields: specifications, materials, deadlines, and budget, so a made-to-order shop can quote from a complete brief instead of a vague DM. The Gift Registry Form does similar work for occasions, with 10 fields that take 4 to 6 minutes to complete.
Then there's the Product Review Form, the lightest template in the category at 9 fields and 3 to 5 minutes. It gives you a review pipeline you actually own: send the link after delivery, collect structured feedback, and export it as CSV whenever you want. Because every question is editable, you can ask about fit, durability, or whatever your product's recurring complaint happens to be, rather than settling for a generic star rating.
Where submissions go once customers hit send
Every form in this category feeds the same machinery. Share it as a link, a QR code on a packing slip, or drop the embed snippet into your store's pages. WordPress stores can place any form with a shortcode through the Uplup plugin. Customers never need an account to submit, and you can switch any form to conversational mode, one question per screen with a progress bar and back navigation, which suits phone-based shoppers filing a return from the couch.
On your side, responses collect in one place with per-question analytics, so you can see, for example, which return reason dominates or which wholesale quantity tier gets requested most. Export everything to CSV for your own reporting, or wire up webhooks and Zapier to push each submission into your helpdesk, order system, or a Slack channel the moment it arrives. The free plan includes all of these features with 50 responses per month, so a small store can run its returns and warranty intake without paying anything.