Create smart forms that adapt based on user responses. Different form formats offer different logic features – Conversational forms use Jump To for page routing, while Classic forms use Conditions for field visibility.
When Jump To is enabled, if none of your rules match the user’s answer, the form continues to the next page as normal. This is shown as “Default: Continue to next page” at the bottom of the popover.
Jump To Indicator
When Jump To is enabled for a page, the button turns purple with a small dot indicator.
Jump To Example
Field: “Are you a new or existing customer?”
Rule 1: IF answer is “New Customer” → Skip to Question 3 (New customer details)
Rule 2: IF answer is “Existing Customer” → Skip to Question 5 (Account lookup)
Default: Continue to next page
Conditions (Classic Format)
In Classic forms, multiple fields appear on the same page. Conditions let you show, hide, or make fields required based on how the user answered other fields on the same page.
Accessing Conditions
Open your form in Classic format
Hover over any field on the canvas
Look for the action icons in the top-right corner of the field
Click the Conditions icon (branching symbol) – it’s below the copy and delete icons
The Conditions popover opens
Setting Up a Condition
Click the ON button to enable conditions
Choose what should happen when the condition is met:
Show – Field appears when condition is true
Hide – Field disappears when condition is true
Make required – Field becomes required when condition is true
Under “When these conditions are met,” configure your rule:
Select the triggering field from the dropdown
Choose an operator (is, is not, is answered, etc.)
“Are you in a supported region?” → If No, skip to ineligibility message
Business vs Personal Fields (Classic + Conditions)
Show additional fields for business accounts:
Show “Company Name” when Account Type is Business
Show “Tax ID” when Account Type is Business
Show “Purchase Order” when Account Type is Business
Follow-Up Questions (Classic + Conditions)
Show follow-up fields only when relevant:
“Do you have dietary restrictions?” (Yes/No)
“Please describe” field → Show only if Yes
“Other” Option Detail (Classic + Conditions)
Show a text field when user selects “Other”:
“How did you hear about us?” with “Other” option
“Please specify” field → Show when “Other” is selected
Frequently Asked Questions
Do hidden fields still collect data?
No. If a field is hidden due to conditional logic, it won’t be included in the submission.
Can I make a field required only when visible?
Yes. When a field is hidden by conditions, its “required” validation is automatically skipped. You can also use the “Make required” action to make a field required based on a condition.
Can I switch between formats after creating a form?
Yes, you can change the presentation format in Design settings. However, Jump To rules won’t work in Classic format, and Conditions won’t work in Conversational format.
